UPS for the loss…. again

Posted in Personal News, UPS at 4:10 pm by divinity


Why is UPS so terrible in shipping? It’s unbelievable at times. My camera was ordered with 2day shipping. I was expecting it to be delivered today, but I pulled up the tracking number to find:


First off, yes, the apartment number was missing. But it does say my full name on the package, and the buzzer for the front door has my name on it. So the delivery should have gone like this:

(my phone rings)
“Hello, UPS with a delivery for Ed Hunsinger”
“Thanks, I’ll buzz you in”
“Thanks, what apartment number are you?”
“Apt blah blah blah”
Package delivered successfully

Instead I get (or at least what I assume):
Driver pulls up to apartment and hops out with package.
Notices there’s no apartment number.
Takes package back to truck, gets UPS brand delivery notice sticky note out and sticks it to the box where it lists everyone’s buzzer number.
Notifies central HQ that there was no apartment number and that UPS should obtain this information. How? Preferably by magic.
Ed sits and wonders why he hasn’t been called to buzz in the 2-day delivery package that cost $20+ to ship.
Ed checks tracking number and sees that the apartment number is missing and that UPS is trying to find out this info.
Ed knows that customer service is last on UPS’s list so he pre-emptively calls the 800 number after searching through their website for it.
“Tracking” “164788754876587 (my tracking number)”
“hello, our records indicate a delivery attempt to (full address here). The driver reports that the apartment number was missing and will attempt to obtain this information.”
“can I give you the apartment number?”
“no, we cannot modify the delivery location for this package.”
*stunned silence*
“sir, could you please hold while I confirm some information?”
“thank you” *hold music* “hello sir, do you mind still holding?” *hold music* “thank you for holding, would you like me to forward a message to the local center with the apartment number?”
“ok please hold while I send that message……….. just one more minute….. almost done…..what’s the apartment number?”
“thank you…. hold on another minute… one more minute..”
“wait, will the package get delivered today with that information?”
“no sir, the package will attempt to be delivered tomorrow.”
“this was supposed ot be a 2nd day air shipment though.”
“yes sir, but there was no apartment number.”
(what I wanted to say:) so you’re telling me that UPS is capable of shipping a package across the country in 2 days, but they’re not able to take the 2 seconds to look for a last name on the list of residents posted on the front door? What kind of lazy incompetent drivers do you hire? Are you sure they’re even capable of handling a motor vehicle?
(what I actually said:) “well crap, I don’t know why the driver didn’t just look at the list on the door. Can I at least pick up the package from the local center?”
“sure, I can put in a request for picking up it in person.”
“will it be there around 6pm?”
“the driver finishes his route at 7pm.”
“ok, then when will the package be available to pick up?”
“the driver is done with his route at 7pm.”
“can you put in a request to have the local center call me to figure out whether I can pick up the package or have a second delivery attempt?”
“no sir, I can put in a request for a second attempt at delivery or a request to pick it up, and they will contact you with more information.”
“do you know what time they close?”
“no sir, I don’t have access to that information.”
“ok, fine, put me down to pick it up and I’ll figure it out with them.”
“ok, someone from the local center will contact you in the next hour with information on when the package will be available for pickup.

So now I’m waiting for a phone call from the local guys. Then I’ll have to bus home, grab my car, drive down to the UPS warehouse, flash a photo id, and hopefully pick up my package that should have been waiting at my door when I got home. Who knows if the package will actually be there. And if the camera is still inside the package, I’ll be very happy. Meanwhile my package is traveling all over San Francisco as the driver does his route, hopefully not getting damaged or stolen (both have happened to me with UPS), taking up space, and then he gets to drop it back off at the facility, report again that it was not deliverable, check with HQ to see if the magic wand has come up with an apartment number. If I hadn’t called, they would have said no, and they would have made a second delivery attempt, left the same exact note indicating that the apartment number had not yet appeard on the package label, then they would have tried a third time, then dropped the package off at the warehouse, let it sit and hope that I got the sticky note that may have stayed attached to the front gate so that I know to pick it up. Only because I know the poor poor service of UPS, I went ahead and pre-emptively called them.

Just got a call from the local people, my package will be available between 8-9pm tonight. What a hassle that could have been saved with the driver taking 3 seconds.

My Worst UPS experiences (that I can remember right now):
Oct 2005: Stolen DVD/VCR
Xmas 2006: ThinkGeek gift returned to sender with no notice of delivery attempts
Feb 2007: Left my laptop in the main lobby, clearly visible from the street. (I guess they don’t pay attention to the apartment numbers) They did get a few points for a speedy delivery on this one though.


  1. des said,

    April 10, 2007 at 10:51 am

    that would never happen if i were your driver. email, i need some computer related help.

  2. UPS Driver said,

    October 23, 2007 at 11:02 pm

    You fail to realize this job is very demanding, our boss’s dont give a rats ass about us and they actually time us and doument us: delivery per hour, lay men terms is 2.4 minutes per box , 25 deliveries per hour if not I get written up or I look lazy.

    That leaves me enough time to find parking IF other drivers on the road are corteous and give me the right of way, 30 seconds gone there, now if you live in apartments add a minute to that, then I got to go in back of a very hot truck filled with 500 boxes to find your ONE box, 1 minute gone if im lucky and that the loader put it in its correct spot, thats 2.3 minutes I now see theres no apt # shit thats 10 seconds just to write a notice for You and call in the missed package, and now I gone over my time limit for your delivery, Now Im phucked! emagine if this happens 1 time a day…I could loose my job, my livleyhood…I’m sorry but if they gave me the time to push a button and wait for you to answer so I can ask your name I would but they dont give us that time, Sorry!

  3. divinity said,

    October 24, 2007 at 1:05 am

    UPS Driver:
    It takes you as long to write up the notice as it does to scan the 10 names on the door. My name is right there on the callbox at the front of the building. The thing is that most apartments around here don’t say the apartment number on the callbox. You have to reference the last name in order to know who you are calling anyways. You look at the package and read the name (1 second, you look at the callbox and match the name (2-5sec). I find it hard to believe that you have a total of 2.4minutes to deliver every package. The chances of all 500 packages in the back of your truck fitting into a section of town where the time between each delivery is within 3 minutes are slim.

  4. Steve said,

    December 7, 2007 at 8:35 pm

    I’m working as a seasonal(x_mas ) helper on a UPS truck. We do 35 deliveries per hour. It’s all in one area of town and its stop after stop. Very fast paced. We aren’t given time to think. Lay the blame on the person responsible for omitting your apt. number at the shipping origin.

  5. jp said,

    December 7, 2007 at 10:56 pm

    You are a complete tool! This entire argument is based off the fact that UPS failed because YOU are so ‘lazy’ and careless that you can not make sure your apartment number is not on the shipping address. Then you cry like a little girl and complain publicly that (lmao) UPS did not take 3 seconds to look at your information and the information on the apartment complex. Seeing you failed to provide the basic information to find you…. I would not have even got out of the truck. You fully do not realize what kind of hoops a UPS soldier jumps through on an hourly bases.

  6. mk said,

    January 25, 2008 at 1:19 pm

    ok, i will solve all of this. you said you live in an apartment. UPS drivers are not allowed to leave a package at an apartment without a signature or signed delivery notice. so either way, it would have gone back to the HUB. and its not magic how someone can find your apartment number. internet or post office… also, during this time of year, the drivers are putting in 10-12 hour days. they may cut a few corners in the interest of time during the christmas season, but they have families too. Apartments are the worst deliveries to complete.

  7. Another Driver said,

    January 31, 2008 at 3:32 pm

    To all other drivers:
    You all already know this bone head, or someone just like him. He didn’t provide the shipper with the correct shipping info, and then expects us to figure it out. F%#^* You buddy, and have a nice day! :>

  8. Ed said,

    January 31, 2008 at 3:46 pm

    @Another Driver: Thank you for reinforcing the opinions I have regarding the fine customer service that UPS employees exhibit.

  9. dutch man said,

    February 8, 2008 at 1:51 pm

    Ed spend more time to fill in your complet adress info instead of your lazy website

  10. dutch man said,

    February 8, 2008 at 1:51 pm

    Ed spend more time to fill in your complet adress info instead of your lazy website

  11. KEN RUSH said,

    March 31, 2008 at 10:41 pm


  12. Sort said,

    October 23, 2008 at 10:17 pm

    To be fair everyone at UPS is stoned out of their minds. When I did the xmas help we always hotboxed the van. Actually, I think Ive met one person who doesnt smoke in the time Ive been there D:
    good times

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